CASE STUDY OVERVIEW:
Like many companies, each customer-facing team at Workfront spends most of their day in a different software application that was built to suit that specific function. This system enables each team to leverage best-in-class solutions for their tasks, but critical data and workflows for every major customer is spread over many different systems often causing slow response times and suboptimal customer experiences due to inaccurate information handoff between teams.
Workfront needed a way to connect all these systems together so that all customer-facing representatives can have the real-time information they need in their tool of choice.
Azuqua is Workfront’s integration platform that straddles many teams and applications to connect the customer experience via many different workflows. Here are two key examples of how Workfront leverages Azuqua.